Privacy Policy

Your privacy is important to us. This privacy policy describes how and why we collect and use personal information about you, how we protect this information, and your rights in relation to this information. Personal information is information or a combination of pieces of information that could reasonably allow you to be identified.

Information we collect

When you visit our website or official social media pages, we may collect personal information about you from a variety of sources, including information we collect from you directly (e.g., when you contact us or provide services to us), and information we collect about you from other sources, including commercially-available sources, such as public databases where permitted by law.

Examples include but are not limited to:

• Personal details (e.g., name, date of birth)
• Contact details (e.g., email address, postal address, phone number)
• Demographic information (e.g., your age, gender, zip code, level of education, and interests)
• Website usage information (e.g., IP addresses, information concerning page resolution, browser type)
• In some cases, you may provide additional information, including when you choose to personalize your use of this website or when you ask a question of our account team

Children’s personal information

We do not knowingly collect personally identifiable information from users under the age of 13 (or such legally required higher age). If we find out that we have such personal information, we will take reasonable steps to delete it. Please contact us if you become aware that we have collected personal information relating to a child.

How and why we use your personal information

We may use your personal information to, among other things:

• enhance and personalize your use of our website communicate with you in the normal course of business, and provide you with relevant information, content, customer satisfaction follow-up, and advertising (on our website, in newsletters, via e-mail, etc.)
• connect you to a specific provider or with a trusted partner who will provide the information or service that you requested
• carry out due diligence prior to engaging you as a service provider
• pay invoices
• send you marketing communications with your consent
• comply with legal obligations to which we are subject
• In addition, we may use anonymous and/or aggregated data to create statistics and reports for various business purposes and may share this data with our business partners to offer you potentially desirable content, products, and services.

We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

• to fulfill our contractual or legal obligations to you
• consent where applicable, such as for marketing communications
• to meet our legitimate interests or those of a third party
and to ensure that your services function correctly with our systems, that any complaints or concerns can be promptly relayed to you, and our records are kept up to date and accurate.

Your rights over your personal information

You have the right to request that we inform you of the personal data we hold relating to you and/or to request that such data be corrected, deleted, or restricted, or blocked in accordance with and subject to your legal entitlements.

For these requests, please contact us. Please note that we will likely require additional information from you in order to process your requests, including verification of your identity, and we may be unable to respond fully to your requests where we have legal requirements to restrict access to your data, retain it or continue to process it.

Information sharing

We may share your personal information with third parties under the following circumstances: Certain employees of ours and independent contractors we work with have access to your personal information for the purpose of helping us run our business. These employees and contractors have confidentiality and security obligations.

We may disclose your information to third parties who provide services, such as (but not limited to): contact information verification, payment processing, customer service, website hosting, and email delivery services as well as professional advisors. We may disclose your information to another business entity should we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.

We may disclose your information to respond to law enforcement requests, court orders, or other legal processes; or if we believe that such disclosure is necessary to investigate, prevent, or respond to illegal activities, fraud, physical threats to you, others, or to yourself; or as otherwise required by any applicable law or regulation.